Contact – Best Casino Sydney
Best Casino Sydney is an editorial publication about online gambling, written for readers in Australia. Writing to us means writing to a desk that produces articles, not to a gambling business.
What this site is not
This site organises no games, accepts no bets, holds no player accounts, takes no deposits and pays out nothing. It is not an intermediary to any contract between a reader and an operator, and it acts for no operator. The articles describe offers and set out their conditions; describing an offer is neither a recommendation to take it nor a claim that using it would be lawful in Australia.
Editorial enquiries
The postal address, the registered particulars of the publisher and the address for correspondence are published on aussie-bestcasino.com, and enquiries about an article should be sent there. Please name the page you are writing about — a link is best — so that the message reaches whoever wrote it.
Reporting an error
Corrections are welcome and are treated as work rather than as complaints. Quote the sentence you believe to be wrong, say what the correct position is, and give a source if you have one; a regulator’s own page or the text of an Act is the most useful thing you can send. Where the point is sound, the article itself is amended, because a correction that lives only in an inbox has not corrected anything.
What we cannot do for you
We cannot help with an account, a withdrawal, a closed balance or a disputed bonus. We hold no accounts, no records and no funds, and we have no standing with any operator. It is worth knowing that the reach of the authorities is limited here too: the Australian Communications and Media Authority enforces the online prohibition and can have a service blocked, but it cannot recover anyone’s money. A complaint about a licensed wagering operator belongs with the state or territory regulator that issued the licence.
If gambling has stopped being a pastime
The National Gambling Helpline is 1800 858 858. The call is free and confidential and the line is staffed 24 hours a day, seven days a week; counselling and online chat are available through Gambling Help Online at gamblinghelponline.org.au, for the people around a gambler as much as for the gambler. BetStop, the National Self-Exclusion Register, shuts off every Australian-licensed online and phone wagering service in a single registration.